UPS Freight Forwarding Awarded Top Industry Position By Its Customers

June 2024 · 3 minute read

ATLANTA, Feb. 28, 2019 (GLOBE NEWSWIRE) --

UPS (NYSE:UPS) earned the leading position for its freight forwarding business in the 6th edition of an industry performance benchmarking study conducted by Mastio & Company. The independent study, which measures customer value and loyalty, is based on interviews conducted with more than 1,500 freight forwarding decision makers from around the world.  

“UPS Freight Forwarding is listening carefully to what our customers, particularly small and medium-sized businesses, are telling us and we are transforming our culture and services accordingly,” said Philippe Gilbert, president of UPS Supply Chain Solutions. “This top industry ranking is a testament to the incredible efforts of our employees worldwide, and is reflected by the significant contributions of air and ocean forwarding in our fourth-quarter 2018 operating profit.”

The Mastio study identifies areas that drive the greatest value for freight forwarding shippers and decision makers, including metrics focused on a secure chain of custody, on-time delivery, and operational execution, all of which are areas where UPS demonstrated leadership. Freight forwarding decision makers also highlight shipment tracking and timely notifications as critical elements that drive satisfaction and value to their businesses. 

Because of customers’ focus on these elements, UPS Global Freight Forwarding is announcing an upgrade to Flex Global View, a platform that provides shipment and PO level tracking with visibility across modes.  UPS continues to release updates to the platform roughly every six weeks, most recently enhancing reporting dashboards and expanding supported languages.

The newest upgrade gives customers easier access to supply chain information such as shipments, customs entries, warehouse inventory, and purchase orders.

New features include:

“As supply chains become more sophisticated, UPS is making it easy for our customers to navigate the intricacies of global trade through the use of this important technology tool,” said Romaine Seguin, president of UPS Freight Forwarding. “Together with our expertise as one of the world’s largest customs brokers, supply chain solutions like Flex Global View minimize the risk and maximize the success of our customers.”

Using the latest data visualization tools, the Flex Global View home page will present supply chain transactions in a way that makes it easy to quickly generate lists of specific shipments or customs entries. UPS will deploy enhancements to Flex Global View throughout 2019. More information about Flex Global View is available at http://www.ups-scs.com/tools/fgv/index.html.

About UPS

UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including transporting packages and freight; facilitating international trade, and deploying advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. UPS was awarded America’s Best Customer Service company for Shipping and Delivery services by Newsweek magazine; Forbes Most Valuable Brand in Transportation; and top rankings on the JUST 100 list for social responsibility, the Dow Jones Sustainability World Index, and the Harris Poll Reputation Quotient, among other prestigious rankings and awards. The company can be found on the web at ups.com or pressroom.ups.com and its corporate blog can be found at longitudes.ups.com. The company’s sustainability eNewsletter, UPS Horizons, can be found at ups.com/sustainabilitynewsletter. To get UPS news direct, follow @UPS_News on Twitter.

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